NP-103107-2 means the PS5 could not reach PSN servers. Check service status first, then DNS, NAT, and account sign-in before rebuilding the database.
Server or clientLast verified: 2026-08-22
Confirm PSN vs home network
If playstation.com status or our live page shows an outage, wait — local fixes will not help. If PSN is green, focus on DNS, router, and account tokens.
DNS and connection test
Settings → Network → Set Up Internet Connection → Manual DNS (1.1.1.1 / 8.8.8.8). Run Test Internet Connection. Prefer wired ethernet over congested 2.4GHz Wi‑Fi.
Sign-out and license restore
Sign out of PSN, restart the console, sign back in. Restore Licenses under Account if games fail online checks after NP-103107-2 clears.
How to fix step by step
- 1Check PlayStation Network status before changing settings.
- 2Restart PS5 and router; retest internet connection.
- 3Set DNS to 1.1.1.1 and 8.8.8.8.
- 4Disable VPN/proxy on the network path.
- 5Sign out of PSN, reboot, sign in again.
- 6Restore Licenses if games still fail online features.
How NP-103107-2 differs from related codes
- Error CE-108255-1: A game or app crashed and returned you to the PS5 home screen. The message usually says something went wrong with this game or application. (usually client-side)
- Error NW-31247-7: PlayStation Network connection test failed with NW-31247-7. (server or client)
- Error NP-102955-2: PlayStation system error NP-102955-2 — usually network, storage, or account related. (server or client)