NW-31253-4 is a DNS resolution failure on PS4 and PS5. Fix router DNS or set manual DNS on the console.
Usually client-sideUpdated 2026-06-11
NW vs NP codes
NW codes are network layer — DNS and router fixes come before account troubleshooting.
How to fix step by step
- 1Restart router and modem.
- 2Set manual DNS 1.1.1.1 / 8.8.8.8 on PS.
- 3Forget Wi‑Fi and reconnect.
- 4Test ethernet cable.
- 5Disable router firewall temporarily.
- 6Check PSN status after DNS fix.
How NW-31253-4 differs from related codes
- Error NW-31201-7: PlayStation Network could not connect to the server — DNS or PSN outage. (server or client)
- Error NW-31247-7: PlayStation Network connection test failed with NW-31247-7. (server or client)