Roblox Error 311 indicates your account is restricted from accessing a specific experience. The restriction can be applied by Roblox (for violations), by a parent or guardian through parental controls, or by the experience itself for age-related restrictions.
Account-relatedLast verified: 2026-08-19
Parental controls
If your account is under 13, Roblox automatically restricts access to experiences marked as 13+ or 17+. A parent or guardian can review and adjust these settings in the Roblox family dashboard at roblox.com/parents.
Account moderation
If you believe the restriction is a moderation action, check your email for a message from Roblox. You can appeal decisions at roblox.com/support.
How to fix step by step
- 1Check your account settings for any active restrictions
- 2If under 13, ask a parent to review parental control settings at roblox.com/parents
- 3Check your email for any Roblox moderation notices
- 4Contact Roblox support at roblox.com/support to appeal if you believe the restriction is incorrect
How 311 differs from related codes
- Error 403: Roblox refused access to the requested resource or experience. (server or client)
- Error 401: Roblox could not authorize your session — login or token expired. (server or client)
- Error 6: Roblox was unable to establish a connection to the game server. The client timed out before a session could be created. (server or client)