CE-107928-7 appears when a PS5 download or update is interrupted. Check storage space, network stability, and PSN status, then resume or restart the download.
Server or clientLast verified: 2026-08-22
What causes CE-107928-7?
Interrupted downloads, full SSD, unstable Wi‑Fi, or brief PSN blips stop transfers mid-file. The console reports CE-107928-7 instead of finishing the install.
Free storage and resume
Delete unused games until you have more free space than the download size. Open Downloads, pause then resume the stuck title, or delete the pending download and start again from the library.
Network fixes for stuck downloads
Use wired ethernet or 5GHz Wi‑Fi. Change DNS to 1.1.1.1 / 8.8.8.8. Reboot router and PS5. Test Test Internet Connection under Network settings before retrying large updates.
How to fix step by step
- 1Confirm PSN is online on our PlayStation status page.
- 2Free SSD space larger than the remaining download.
- 3Pause and resume the download, or cancel and restart it.
- 4Switch to wired ethernet or stable 5GHz Wi‑Fi.
- 5Set DNS to 1.1.1.1 and 8.8.8.8, then retest connection.
- 6Rebuild Database in Safe Mode if downloads fail for every title.
How CE-107928-7 differs from related codes
- Error CE-108255-1: A game or app crashed and returned you to the PS5 home screen. The message usually says something went wrong with this game or application. (usually client-side)
- Error NP-103107-2: Your console could not connect to the PlayStation Network server. (server or client)