NP-3498-0 blocks PSN login during outages or account sync problems.
Server or clientUpdated 2026-06-11
After firmware update
Wait for PSN status green, then restart the console before retrying sign-in.
How to fix step by step
- 1Check PSN status.
- 2Test login at playstation.com.
- 3Restart PS and router.
- 4Set DNS to 1.1.1.1.
- 5Rebuild database in Safe Mode if persistent.
- 6Contact Sony if account locked.
How NP-3498-0 differs from related codes
- Error NP-31739-3: PlayStation Network sign-in failed with NP-31739-3. (server or client)
- Error NP-32062-3: Could not sign in to PlayStation Network — NP-32062-3. (server or client)