Complete reference
All PlayStation Error Codes
30 error codes — find the code you're seeing and jump straight to the fix. Each entry links to a full step-by-step guide.
0 server-side·8 client-side·21 mixed
| Code | Meaning | Cause | Fix |
|---|---|---|---|
CE-10002-3 | PlayStation system error CE-10002-3 — usually network, storage, or account related. | Server or client | Fix guide → |
CE-10005-6 | The console could not start the selected game or application. | Client-side | Fix guide → |
CE-107928-7 | A game download or update stopped on your PlayStation 5 console. | Server or client | Fix guide → |
CE-108255-1 | A game or app crashed and returned you to the PS5 home screen. The message usually says something went wrong with this game or application. | Client-side | Fix guide → |
CE-30005-8 | PlayStation could not start the game or application — corrupted install or license issue. | Client-side | Fix guide → |
CE-34305-9 | PlayStation storage or HDD/SSD issue detected. | Client-side | Fix guide → |
CE-34878-0 | PlayStation failed to download or install a game update. | Client-side | Fix guide → |
CE-35385-8 | A PlayStation system or application error interrupted the current task. | Server or client | Fix guide → |
CE-36329-3 | PlayStation failed to launch the application — license or install corruption. | Client-side | Fix guide → |
NP-102955-2 | PlayStation system error NP-102955-2 — usually network, storage, or account related. | Server or client | Fix guide → |
NP-103107-2 | Your console could not connect to the PlayStation Network server. | Server or client | Fix guide → |
NP-103117-2 | PlayStation system error NP-103117-2 — usually network, storage, or account related. | Server or client | Fix guide → |
NP-104602-3 | PlayStation system error NP-104602-3 — usually network, storage, or account related. | Server or client | Fix guide → |
NP-31739-3 | PlayStation Network sign-in failed with NP-31739-3. | Server or client | Fix guide → |
NP-32013-7 | PlayStation system error NP-32013-7 — usually network, storage, or account related. | Server or client | Fix guide → |
NP-32062-3 | Could not sign in to PlayStation Network — NP-32062-3. | Server or client | Fix guide → |
NP-34957-8 | PlayStation Network connection failed with NP-34957-8. | Server or client | Fix guide → |
NP-3497-3 | PlayStation system error NP-3497-3 — usually network, storage, or account related. | Server or client | Fix guide → |
NP-3498-0 | PlayStation Network sign-in failed with NP-3498-0. | Server or client | Fix guide → |
NP-40831-6 | PlayStation system error NP-40831-6 — usually network, storage, or account related. | Server or client | Fix guide → |
NW-102216-2 | PlayStation system error NW-102216-2 — usually network, storage, or account related. | Server or client | Fix guide → |
NW-31201-7 | PlayStation Network could not connect to the server — DNS or PSN outage. | Server or client | Fix guide → |
NW-31247-7 | PlayStation Network connection test failed with NW-31247-7. | Server or client | Fix guide → |
NW-31253-4 | PlayStation could not resolve DNS — NW-31253-4. | Client-side | Fix guide → |
NW-31459-5 | A network connection error interrupted online PlayStation features. | Fix guide → | |
SU-30746-0 | PlayStation system software update failed — download or USB install issue. | Client-side | Fix guide → |
SU-42477-4 | PlayStation system error SU-42477-4 — usually network, storage, or account related. | Server or client | Fix guide → |
WS-116331-5 | PlayStation Network sign-in failed. | Server or client | Fix guide → |
WS-116522-7 | PlayStation system error WS-116522-7 — usually network, storage, or account related. | Server or client | Fix guide → |
WS-37337-3 | PlayStation Network returned WS-37337-3 — connectivity or maintenance. | Server or client | Fix guide → |
Mixed (Server or Client) — 21 codes
CE-10002-3PlayStation system error CE-10002-3 — usually network, storage, or account related.CE-107928-7A game download or update stopped on your PlayStation 5 console.CE-35385-8A PlayStation system or application error interrupted the current task.NP-102955-2PlayStation system error NP-102955-2 — usually network, storage, or account related.NP-103107-2Your console could not connect to the PlayStation Network server.NP-103117-2PlayStation system error NP-103117-2 — usually network, storage, or account related.NP-104602-3PlayStation system error NP-104602-3 — usually network, storage, or account related.NP-31739-3PlayStation Network sign-in failed with NP-31739-3.NP-32013-7PlayStation system error NP-32013-7 — usually network, storage, or account related.NP-32062-3Could not sign in to PlayStation Network — NP-32062-3.NP-34957-8PlayStation Network connection failed with NP-34957-8.NP-3497-3PlayStation system error NP-3497-3 — usually network, storage, or account related.NP-3498-0PlayStation Network sign-in failed with NP-3498-0.NP-40831-6PlayStation system error NP-40831-6 — usually network, storage, or account related.NW-102216-2PlayStation system error NW-102216-2 — usually network, storage, or account related.NW-31201-7PlayStation Network could not connect to the server — DNS or PSN outage.NW-31247-7PlayStation Network connection test failed with NW-31247-7.SU-42477-4PlayStation system error SU-42477-4 — usually network, storage, or account related.WS-116331-5PlayStation Network sign-in failed.WS-116522-7PlayStation system error WS-116522-7 — usually network, storage, or account related.WS-37337-3PlayStation Network returned WS-37337-3 — connectivity or maintenance.Client-side — 8 codes
CE-10005-6The console could not start the selected game or application.CE-108255-1A game or app crashed and returned you to the PS5 home screen. The message usually says something went wrong with this game or application.CE-30005-8PlayStation could not start the game or application — corrupted install or license issue.CE-34305-9PlayStation storage or HDD/SSD issue detected.CE-34878-0PlayStation failed to download or install a game update.CE-36329-3PlayStation failed to launch the application — license or install corruption.NW-31253-4PlayStation could not resolve DNS — NW-31253-4.SU-30746-0PlayStation system software update failed — download or USB install issue.